Order Cancellations
Cancellation Policy
At Father & Daughter, we understand that sometimes you may change your mind after placing an order. Please review the following Cancellation Policy carefully.
1 Cancellation Timeframe
You may cancel your order within 2 hours of placing it, or before it is processed for shipment — whichever comes first.
Once production has started, these orders cannot be cancelled or modified.
Due to the individual nature of personalized products, we begin the design and production process shortly after the order is placed.
Once an order has been processed or shipped, it can no longer be cancelled. In such cases, you may follow our Returns & Exchanges Policy after receiving the item.
2 How to Cancel
To request a cancellation, please contact our support team as soon as possible at support@father-and-daughter.com .
Include the order number shown in your confirmation email.
Include the full name used when placing the order.
Cancellation requests are processed during our business hours, Monday to Friday. Sending a request does not guarantee cancellation if the order has already entered processing or production.
3 Refunds for Cancelled Orders
If your order is successfully cancelled, we will issue a full refund to your original method of payment.
Refunds are returned to the same payment method used for the original purchase.
Refunds typically take 7–9 business days to appear in your account.
The exact time required for a refund to appear depends on your bank, card issuer, or payment provider. We do not control their internal processing times.
4 When We May Cancel
Father & Daughter reserves the right to cancel an order in the following situations:
The ordered item is out of stock or unavailable.
There is a problem with the shipping address, billing details, or payment authorization.
The transaction or order activity appears fraudulent or presents a security risk.
We are unable to complete the requested customization for technical or production-related reasons.
If we cancel your order, a full refund will be issued and you will be notified by email.
Contact Information
Questions? Visit our FAQs page or contact our customer service team.
